Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordineay.shop.

The Ordinary: delivery area
For purchases made through theordineay.shop, The Ordinary applies the following guidance on delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

Details from The Ordinary on processing and transit
For purchases made through theordineay.shop, The Ordinary applies the following guidance on processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Our approach at The Ordinary to tracking and addresses
This tracking and addresses section covers orders and visits through theordineay.shop for The Ordinary. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

The Ordinary: delivery issues
Customers using theordineay.shop can rely on the following The Ordinary guidance about delivery issues. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordineay.shop or 4848092669. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from The Ordinary on returns after delivery
The following returns after delivery guidance applies to the The Ordinary storefront at theordineay.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordineay.shop
Phone: 4848092669
Physical address: 1055 W 6th Ave, Spokane, Washington, 99204, United States