Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordineay.shop.

Our approach at The Ordinary to refund timing
This refund timing section covers orders and visits through theordineay.shop for The Ordinary. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from The Ordinary on condition of returns
This condition of returns section covers orders and visits through theordineay.shop for The Ordinary. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

The Ordinary: exceptions
Customers using theordineay.shop can rely on the following The Ordinary guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

The Ordinary: starting a request
For The Ordinary customers at theordineay.shop, this section explains starting a request. When requesting a return or exchange, contact us at Support@Theordineay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at The Ordinary to eligibility
For purchases made through theordineay.shop, The Ordinary applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from The Ordinary on order problems
The following order problems guidance applies to the The Ordinary storefront at theordineay.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from The Ordinary on support
For The Ordinary customers at theordineay.shop, this section explains support. For return or exchange assistance, contact Support@Theordineay.shop or 4848092669.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordineay.shop
Phone: 4848092669
Physical address: 1055 W 6th Ave, Spokane, Washington, 99204, United States