About Us

The Ordinary organizes its rules on the store and its service commitments in the following sections. This page applies specifically to theordineay.shop.

Details from The Ordinary on our store
This our store section covers orders and visits through theordineay.shop for The Ordinary. The Ordinary independently operates this online store for a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Details from The Ordinary on service commitments
For purchases made through theordineay.shop, The Ordinary applies the following guidance on service commitments. We focus on clear service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Our approach at The Ordinary to questions and support
For The Ordinary customers at theordineay.shop, this section explains questions and support. Questions about our store or products are welcome at Support@Theordineay.shop or 4848092669.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordineay.shop
Phone: 4848092669
Physical address: 1055 W 6th Ave, Spokane, Washington, 99204, United States