FAQ

Frequently Asked Questions

For The Ordinary customers, the sections below set out frequently asked shopping questions. This page applies specifically to theordineay.shop.

The Ordinary: delivery timing
The following delivery timing guidance applies to the The Ordinary storefront at theordineay.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

How The Ordinary handles contact options
For purchases made through theordineay.shop, The Ordinary applies the following guidance on contact options. How can I contact you?
Email Support@Theordineay.shop, call 4848092669, or write to 1055 W 6th Ave, Spokane, Washington, 99204, United States.

Details from The Ordinary on payment methods
Customers using theordineay.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How The Ordinary handles products
This products section covers orders and visits through theordineay.shop for The Ordinary. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

refund timing at The Ordinary
For The Ordinary customers at theordineay.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Details from The Ordinary on shipping cost
Customers using theordineay.shop can rely on the following The Ordinary guidance about shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

What The Ordinary customers should know about return shipping
For The Ordinary customers at theordineay.shop, this section explains return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on returns and exchanges
The Ordinary publishes this returns and exchanges guidance for customers using theordineay.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

tracking at The Ordinary
For The Ordinary customers at theordineay.shop, this section explains tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordineay.shop
Phone: 4848092669
Physical address: 1055 W 6th Ave, Spokane, Washington, 99204, United States